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IN-STORE RETURNS POLICY
When you make a purchase from our shops, we will do out best to help make sure you have selected the right products for your needs. We do accept that from time to time, circumstances may mean that what was fine and dandy when you were in the shop turns out to be not so hot when you get it home. If you want to return an item to us because it’s the wrong colour or size or you have simply changed your mind we will be happy to exchange it for goods to the same value or to provide a credit note valid for three months. The item must be returned to us unused and accompanied by proof of purchase. We also ask that returns of this nature are made within 28 days of purchase.
We do not offer refunds in these circumstances. We’re sorry if that sounds harsh but we feel that it’s the best way to control our stock and to continue to offer the, in our opinion, unrivalled breadth and range of products on offer at Out & About. If you think that this returns policy may cause you a problem, particularly if the purchase is a gift or for somebody who isn’t able to make it to our shops in person, please do discuss the matter with our staff at the time of purchase. We are in a much better position to offer a solution if we are forewarned that there might be a problem.
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WARRANTY CLAIMS
The manufacturers of many of our products offer warranties that complement or are in addition to your statutory rights. When you make a purchase we will explain to you what the conditions of the warranty that apply to your product are. Many of our suppliers offer “lifetime” warranties. Please note that this refers to the lifetime of the product- (not your lifetime!) and is a way of recognising that intensity of use of outdoor equipment varies greatly from one user to another.
For example, if a pair of boots had an inherit problem that only became apparent after protracted use, a casual weekend walker wold discover the problem much later than someone who was using their boots everyday. A “lifetime” warranty would offer both examples the same degree of protection. Warranties do not cover wear and tear or the natural degradation of the product over time.
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How we deal with warranty claims:
If you have a problem with a product that you have purchased from Out & About we want to resolve the situation as quickly and effectively as possible. You can help us achieve this by observing the following points:
- Please return the product to us as quickly as you can when you notice the problem
- Please return the product in a clean and dry condition- this is really important. For Health & Safety reasons neither we, nor our suppliers can handle products that are not clean
- Please bring proof of purchase. This can be our till receipt, or a bank or credit card statement indicating the purchase
We will endeavour to offer you an appropriate solution, be it replacement, repair, refund or partial refund at the time you raise the issue with us. However, please be aware that in order to determine the nature of the fault in your product we may need to seek a second opinion, usually from the manufacturer who has testing rigs and equipment that we don’t have available to us on site.
All our suppliers have efficient returns services designed to minimise the inconvenience to the customer. We will undertake to keep you informed of progress and ensure that your product is returned to you within the quickest possible time. Please note, that whilst we are hard at work on a Saturday, our suppliers aren’t so if you return a product on a Saturday we will not be able to discuss it with the manufacturer until Monday.
In involving the supplier or manufacturer in a claim we are not seeking to offload our responsibility to you our customer. It is our aim to work in partnership with our suppliers to ensure the best service we can.
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TERMS AND CONDITIONS OF USE OF www.outandabout-online.co.uk
ACCEPTANCE OF TERMS
Your access to and use of this website is subject to the following terms and conditions. Using the website indicates your acceptance of these conditions so if you don’t agree with them you must stop using the website immediately.
These terms and conditions apply only to this website. For information on the terms and conditions of use of our online store click here
ADVICE
The contents of this website should not be taken as advice or relied upon in making decisions or not making decisions
CHANGES TO THE WEBSITE
We may change or remove this website or any part of it without notice.
We may change these Terms and Conditions at any time and continuing to use the website indicates that you agree to these changes
LINKS
This website contains links to other sites that are controlled and maintained by other people. These links are provided for information purposes and their presence is not endorsed by Out & About. Out & About can not take any repsonsibility for external websites or for any damage arising from their use
COPYRIGHT
This website and its contents are copyright of Out & About and no part of it can be reproduced or used without our permission. It also incorporates Trademarks, Logos and Images of our suppliers who have given us permission to use them. The copyright of these items remains with the owner and again they can not be reproduced or used without their permission
DISCLAIMERS
Out & About does not offer warranty that this website will be free of errors, viruses or available uninterrupted.
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PRIVACY POLICY
Any personal data we hold about you will be processed in accordance with the data handling policies in the Data Protection Act 1998. The following explains what information we are likely to hold about you, why and what we do with it. It applies only to this website, there are other data handling policies on linked websites including our online shop.
The data handling policy for our online shop can be viewed here (COMING SOON)
Why we Hold Personal Data
We hold personal data to assist in providing services that you have requested and to assist us in ensuring that our services are effective. We do not retain personal data after it has been used to undertake the service it was provided for.
Information Requests
We may ask you for personal data (such as your name, address or email address) in order to provide information you have requested about our products or services. We will only retain this information for as long as it takes to provide you with this information, unless you specify otherwise
Newsletters
We may offer an email newsletter service. This will be entirely optional and you will be able to unsubscribe at any time
Competitions or Surveys
We may offer the opportunity to enter contests or surveys. Any information you provide during this is used by us to conduct research, improve our services or give prizes. Entry is optional and any additional terms and conditions will be made clear to anyone entering the competition or carrying out a survey.
Website Usage Data
Our website tracks usage data such as the address that page requests are coming from. It uses this to create statistical reports that help us understand how our website is being used. This information is stored but is not attributed to you as an individual.
Sharing Information
Except where we are obliged to release personal information by law or regulations we are subject to, such as accounting practices, we will not share your personal information with any third parties.
Changes to this Policy
Changes to this policy will be notified here
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